Terms of Use

These Terms of Use (the «Terms») govern the relationship between the Kvarto platform (the «Platform», «we») and any individual (the «User», «you») who accesses the kvarto.app website or the Kvarto mobile application and/or uses any services provided through them.

By registering or using the Platform, you confirm that you have read, understood, and agree to comply with these Terms in full. If you do not agree with any provision of these Terms, please stop using the Platform.

Kvarto is an information intermediary between property landlords and tenants in Ukraine. The Platform is not a party to the rental agreement between Users and is not responsible for the content of listings, the condition of properties, or User actions.

Kvarto does not organize property viewings and does not participate in signing rental agreements. All arrangements regarding viewings and concluding contracts are made directly between the landlord and the tenant.

Full access to the Platform's features requires account registration. Registration is performed using a mobile phone number with confirmation via a one-time code (OTP).

• You are required to provide accurate and up-to-date information at registration.
• One phone number may be associated with only one account.
• You bear full responsibility for keeping your account credentials confidential.
• If unauthorized access to your account occurs, you must notify us immediately at admin.kvarto@proton.me.
• We reserve the right to suspend or delete any account that violates these Terms.

Kvarto provides the following core services:

• Publication of rental property listings for registered landlords.
• Search and viewing of listings for tenants.
• The «Book a viewing» service - access to the landlord's contact details in exchange for a service fee.
• Saving favorite listings.
• Viewing your own listings and payments in your profile.

The service fee for accessing the landlord's contact details is 3% of the monthly rent for the relevant listing, but no more than 850 ₴ per booking. The fee is one-time and is paid at the moment the viewing request is submitted.

The booking service is available exclusively to registered Users. Before paying the service fee, you must create an account or sign in to an existing one.

We reserve the right to change, add, or remove Platform features without prior notice.

By using the Platform, you undertake to:

• Comply with the applicable laws of Ukraine.
• Provide only accurate information - both at registration and when publishing listings.
• Not publish listings for properties that do not belong to you or that you do not have the right to dispose of.
• Respond promptly to inquiries from tenants and make viewings possible.
• Not use the Platform for any unlawful or fraudulent activity.
• Not attempt to circumvent the Platform's payment mechanisms, including by sharing contact details to bypass the service fee.

The following are strictly prohibited on the Platform:

• Publishing false, fabricated, or duplicate listings.
• Using the Platform for spam, mass mailings, or unsolicited commercial messages.
• Collecting personal data of other Users without their consent.
• Performing any actions that disrupt the operation of the Platform or its infrastructure (DDoS attacks, scraping, etc.).
• Publishing content containing hate speech, discrimination, or propaganda.
• Registering multiple accounts to circumvent restrictions.
• Impersonating another person or organization.

Violation of these rules may lead to immediate account suspension without refund of paid amounts.

The service fee for booking a property viewing is 3% of the monthly rent for the relevant listing, but no more than 850 ₴ per booking.

Payment is processed through the MonoPay payment system. Payment processing is handled by the payment provider in accordance with its own terms. Kvarto does not store payment card data.

• The service fee is one-time and is non-refundable once access to the landlord's contact details has been granted.
• In the event of a technical payment error resulting in an incorrect charge, contact admin.kvarto@proton.me within 7 days.
• Kvarto reserves the right to change the service fee amount, having notified Users at least 14 days in advance.

Kvarto provides Users with a bonus wallet - an internal balance in Ukrainian hryvnia (UAH) that is credited automatically in specific situations according to the applicable bonus accrual rules.

Bonuses are credited to the User, in particular, in the following cases: (i) the landlord cancelled the booking after the service fee was paid; (ii) the User reported a problem with the booking (the landlord is unreachable, the property is already rented out, refusal after viewing, etc.) and, after reviewing the inquiry, Kvarto confirmed grounds for compensation. In these cases, Kvarto credits the User's bonus account with an amount equal to the service fee paid.

• Bonuses are shown in the User's profile under «Bonus wallet».
• Bonuses may be used for full or partial payment of the service fee for a subsequent booking.
• If the bonus balance is sufficient to fully cover the service fee, payment is made directly from the bonus account without using external payment systems.
• Where bonuses cover only part of the fee, the remaining amount is paid via MonoPay.
• Bonuses are not cash, may not be withdrawn to a bank account, and may not be transferred to other Users.
• Kvarto reserves the right to change the rules for accruing and using bonuses, having notified Users at least 14 days in advance.

Kvarto may provide Users with promo codes (coupons) - one-time discount codes that grant the right to a reduced service fee on a subsequent booking. Coupons are issued only manually by Kvarto's administration on the basis of a discretionary decision - automatic accrual of coupons per booking is not envisaged. Standard compensation of the service fee is carried out by crediting bonuses to the User's bonus wallet (section 6a).

The grounds for issuing a coupon are determined by Kvarto and may include:

• Special promotions and gift credits at Kvarto's discretion.
• Individual compensations approved by the administration following review of a User inquiry.
• Other cases of which the Platform additionally notifies the User.

Terms of use for coupons:

• A coupon is one-time use - once applied to a payment, it is automatically voided.
• A coupon has no expiry date unless expressly stated in the notice of issue. Kvarto reserves the right to set an expiry date for specific coupons, notifying the User at the time of issue.
• If the coupon amount exceeds the service fee for a booking, the current booking is free and the remaining amount is automatically credited to the User's bonus account (section 6a) and may be used for subsequent bookings. The remaining amount is not paid out in cash or to a payment card.
• If the coupon amount is less than the service fee, the User pays the difference via the payment system.
• The coupon is sent to the email address of the registered User to whom it was issued by Kvarto's administration.
• The coupon cannot be exchanged for cash and cannot be transferred to a bank account.
• Use of coupons obtained fraudulently or by circumventing the Platform's rules results in immediate cancellation of the coupon.
• Kvarto reserves the right to void a coupon in case of abuse or a technical error in its issuance.

Limitation of liability. A coupon is not tied to a specific property and may be applied to any active listing on the Platform at the time of booking. Kvarto does not guarantee the availability of listings suitable for the coupon. In the event of a technical error in issuing a coupon, Kvarto undertakes to review the inquiry within 5 business days of receiving an email at admin.kvarto@proton.me.

Kvarto aims to ensure the quality and reliability of listings on the Platform. All new listings undergo initial moderation before publication.

However, we do not guarantee the complete accuracy of all information in listings and recommend that tenants independently verify information during the in-person viewing of the property.

If you find an inaccurate or fraudulent listing, use the «Report» button or contact admin.kvarto@proton.me.

All materials of the Platform - the logo, the name «Kvarto», design, source code, texts, and graphics - are the property of Kvarto and are protected by Ukrainian intellectual property law.

By publishing photos or other content on the Platform, you grant Kvarto a non-exclusive, royalty-free, perpetual license to use such content within the Platform and in marketing materials.

You confirm that you hold all necessary rights to the content you publish and that publishing it does not infringe the rights of third parties.

The Platform is provided «as is» without any express or implied warranties. In particular, we do not guarantee:

• Continuous and error-free operation of the Platform.
• The completeness, accuracy, or currency of information in listings.
• Conclusion of a rental agreement between Users.
• The absence of fraudulent actions by other Users.

Kvarto is not liable for any direct or indirect damages arising from the use of the Platform or the inability to use it, including damages related to rental relationships between Users.

We respect your privacy. The collection, storage, and processing of personal data is carried out in accordance with the applicable Ukrainian personal data protection legislation and our Privacy Policy.

By registering on the Platform, you consent to the processing of your personal data for the purpose of providing services, improving the Platform's functionality and, with separate consent, for sending informational messages.

We do not share your personal data with third parties, except for payment providers and cases provided for by law.

In the event of any disputes or claims related to use of the Platform, the parties undertake to make efforts to resolve them through negotiations.

If a dispute cannot be resolved out of court within 30 days, it is subject to consideration by the courts of Ukraine in accordance with applicable law.

These Terms are governed by and interpreted in accordance with the laws of Ukraine.

Kvarto reserves the right to make changes to these Terms at any time. The current version is always available on this page.

We notify Users of material changes by email or push notification at least 14 calendar days before they take effect.

Continued use of the Platform after the changes take effect is deemed acceptance of the updated Terms.

For questions about these Terms or the operation of the Platform, please contact: